Exchange Policy

At Senss Puerto Banús, we want you to be completely satisfied with your purchase. That's why we've designed a clear and simple exchange policy.

Do we offer refunds?

Senss does not offer refunds. However, we do accept exchanges for size or color under the conditions detailed below.

When can I request an exchange?

• You have 14 calendar days from the receipt of your order to request an exchange.
• The item must be in perfect condition: unworn, unwashed, with original tags, and in its original packaging.
• Exchanges are not accepted for sale items, special collections, or personalized items.

How to request an exchange?

1. Email us at sensspuertobanus@gmail.com or contact us via Instagram, including your order number.
2. Indicate the item you wish to exchange and the new size or color you need.
3. We will confirm availability and send you shipping instructions.
4. Shipping costs for exchanges are the responsibility of the customer, unless the item has a manufacturing defect.

Defective items

If you receive an item with a manufacturing defect, please contact us within 48 hours of receipt with photographs of the defect. In such a case, we will manage the exchange free of charge.

Have questions?

We are here to help. Email us at sensspuertobanus@gmail.com or send us a message on Instagram. We respond within 24 hours.